The impact of the COVID-19 pandemic on DMOs' perception of sustainability in destinations: A research note

Abstract

Destination marketing and/or management organisations (DMOs) must manage crises that affect the image of the tourism destination. The use of communication in these scenarios is crucial. Recent studies suggest that, following the Covid-19 crisis, demand for responsible tourism products should increase, leading to more sustainable tourism. This research examines the role of DMOs in responsible tourism during the current crisis to find out what their perception of destination positioning is and what changes, as a consequence of the impact of the crisis, have occurred in their marketing strategy on sustainable tourism.