Reference and information services: an introduction

Abstract

This new fourth edition of Reference and Information Services reflects the dramatic changes shaped by rapidly developing technologies over the past 10 years. In the process, it takes the introduction to reference sources and services significantly beyond the content of the first three editions. In Part I, “Concepts and Processes,” chapters have been revised and updated to reflect new ideas and methods in the provision of reference service in an era when many users have access to the Web. In Part II, “Information Sources and Their Use,” discussion of each source type has been updated to encompass key resources in print and on the Web, where an increasing number of freely available sources join those purchased or licensed by libraries.