Workforce Planning for Cleaning Services Operation using Integer Programming Workforce Modelling in Service Industry

Abstract

The cleaning services industry in Malaysia faces significant challenges in effectively managing its workforce. Workforce planning, a critical procedure that aligns employee skills with suitable positions at the right time, is becoming increasingly essential across various organizations, including postal delivery and cleaning services. However, the absence of proper workforce planning from management teams has emerged as a primary concern in this sector. This study identifies an opportunity to improve the workforce planning in the cleaning industry by employing an optimization approach that aims to minimize hiring costs. The main objective of this study is to minimize hiring costs in cleaning services operations at a public university in Malaysia. To achieve this, an optimization model based on integer programming was proposed to represent the current situation. Data collection involved interviews and company reports for the purpose of understanding the current conditions comprehensively. Factors influencing hiring costs were meticulously selected, considering the organization's specific situation. Model evaluation was conducted through what-if analysis, which allowed the evaluation of solutions provided by the modified models in three what-if scenarios. The findings indicated that the proposed modified model could assist organizations in improving the workforce planning by optimizing the allocation of resources, reducing hiring costs, and enhancing cleaner performance. This study offers valuable insights for the management of cleaning services, paving the way for more effective and efficient workforce planning practices in the industry.