Meningkatkan Kinerja Pelayanan Birokrasi Pemerintahan Melalui Penguasaan Teknologi Informasi

Abstract

The capacity of End-User Computing, and information intelligence have an influence on employee performance and to find out which dominant variables affect employee performance. This study uses primary data through surveys using a sample of 23 employees who served in the IT department. The results of this study indicate that the mastery of computer hardware and software has no significant effect, the capacity of End-User Computing has insignificant influence and information intelligence has a positive and significant influence on employee performance. The most dominant variable affecting employee performance is information intelligence. This means that information intelligence such as the ability of employees to utilize facilities, compile, implement and report solutions in the use of computer devices combined with End-User Computing capacity related to the task can encourage employee performance improvement.