Using ICT to Improve on Governance in Developing Countries: The Case of Zambian Parliamentarians

Abstract

More and more mobile applications are being developed to make it possible for services available on desktop computers to be accessed on mobile devices. Further, the market for such applications grows bigger every day. The discussion on the use of mobile technology in data collection has been motivated by the advancement of modern cellular technologies that enable mobile devices to have more memory, processing speed and visual display capacity. Furthermore, mobile phones are more portable and have longer-lasting battery life, thereby being more supportive of remote collection of data in various geographical locations than laptop computers. The aim of this study was to ascertain the challenges based on the Technology Acceptance Model (TAM) those members of parliament face when interacting with electorates from their respective constituencies and to propose a model to address these challenges. A baseline study was conducted from a selected number of constituencies. Questionnaires were distributed based purposive sampling. The data collected from the questionnaires were analyzed using SPSS descriptive analysis method based on security of automated systems, perceived usefulness and perceived ease of use. The study revealed that the two factors perceived usefulness and perceived ease of use have a significant impact on the adoption of the proposed automation of e-services by model.