Patient Perception of Enough Time Spent With Provider Is a Mechanism for Improving Women Veterans’ Experiences With VA Outpatient Health Care

Abstract

We postulated that associations between two specific provider characteristics, class (nurse practitioner relative to physician) and primary care providers who are proficient and interested in women’s health (designated women’s provider relative to nondesignated) and overall satisfaction with provider, were mediated through women veterans’ perception of enough time spent with the provider. A national patient experience survey was administered to 7,620 women veterans. Multivariable models of overall patient satisfaction with provider were compared with and without the proposed mediator. A structural equation model (SEM) of the mediation of the two provider characteristics was also evaluated. Without the mediator, associations of provider class and designation with overall patient satisfaction were significant. With the proposed mediator, these associations became nonsignificant. An SEM showed that the majority (>80%) of the positive associations between provider class and designation and the outcome were exerted through patient perception of enough time spent with provider. Higher ratings of overall satisfaction with provider exhibited by nurse practitioners and designated women’s health providers were exerted through patient perception of enough time spent with provider. Future research should examine what elements of provider training can be developed to improve provider–patient communication and patient satisfaction with their health care.