The importance of safety & security, operation, profit and passenger services in Indian airports

Abstract

The number of functional airports and airstrips in India has tremendously increased due to the growth and demand of the aviation sector in the country. At present, no interface exists, which correlates all the five functional aspects (Safety, Security, Operation, Profit, and Passenger Services) of an airport. The study in gauge the functionality aspects and profit potential. The study acts as a checklist to evaluate all the aspects of operating an airport and also acts as an evaluation tool to measure the quality of services rendered in the airports. The study contributes towards better efficiency in airport management and draws out the lacunae in the present system of operation. The study considers Indian passengers as the target respondents. The study adopts a Quantitative research strategy, and regression weights were used to test the formulated hypothesis. The proposed study undertakes Structural equation modeling along with AMOS to construct the proposed hypothesized model. The study finding concludes that functional aspects play a positive role in curving the perception of passengers.