Harmonising business processes of collaborative networked organisations using process modelling

Abstract

Process modelling is often used in connection to the introduction of standardised information systems in traditional organisational forms. Existing work on success measures of process modelling has summarised important aspects In this setting. In this paper we present an investigation into process modelling success in connection to harmonising the work across units that has traditionally been to a large extent autonomous. We present a pilot case from a global serviceproviding enterprise, from which we have tried to extract the value of process modelling in a networked organisation, comparing to existing frameworks of process modelling success. Although many of our findings are supported by existing frameworks, we have found a need to combine and extend these to better grasp the value of process modelling in connection to harmonising more loosely integrated organizational forms. © 2004 Springer Science + Business Media, Inc.