Could a Conscious Machine Deliver Pastoral Care?

Abstract

Could Artificial Intelligence (AI) play an active role in delivering pastoral care? The question rests not only on whether an AI could be considered an autonomous agent, but on whether such an agent could support the depths of relationship with humans which is essential to genuine pastoral care. Theological consideration of the status of human-AI relations is heavily influenced by Noreen Herzfeld, who utilises Karl Barth's I-Thou encounters to conclude that we will never be able to relate meaningfully to a computer since it would not share our relationship to God. In this article, I look at Barth's anthropology in greater depth to establish a more comprehensive and permissive foundation for human-machine encounter than Herzfeld provides—with the key assumption that, at some stage, computers will become conscious. This work allows discussion to shift focus to the challenges that the alterity of the conscious computer brings, rather than dismissing it as a non-human object. If we can relate as an I to a Thou with a computer, then this allows consideration of the types of pastoral care they could provide.