Total Quality Management A Recommended Strategy For The Pakistani Banking Sector

Abstract

Keeping in view the significance of TQM in todays competitive banking environment, the study was designed to look into the quality implementation level of commercial banks in Pakistan. Main offices of all commercial banks operating in Pakistan were contacted and were asked about the level of implementation of TQM in their bank; whether the quality implementation is at its introductory, middle, final or fully implemented stage. The data indicated that majority of the banks in Pakistan are at the introductory stage where as almost one fifth claim having TQM fully implemented. The situation highlights the level of effort put by management of banks operating in Pakistan and initiatives taken by them in respect of quality management. The findings of the study may be passed on to Central Bank for further necessary action and follow up.