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The Evolution of Chatbots in Tourism: A Systematic Literature Review

  • Calvaresi D
  • Ibrahim A
  • Calbimonte J
  • et al.
Springer International Publishing, (2021), 3-16
DOI: 10.1007/978-3-030-65785-7_1
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Abstract

In the last decade, Information and Communication Technologies have revolutionized the tourism and hospitality sector. One of the latest innovations shaping new dynamics and fostering a remarkable behavioral change in the interaction between the service provider and...

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APA

Calvaresi, D., Ibrahim, A., Calbimonte, J.-P., Schegg, R., Fragniere, E., & Schumacher, M. (2021). The Evolution of Chatbots in Tourism: A Systematic Literature Review. In Information and Communication Technologies in Tourism 2021 (pp. 3–16). Springer International Publishing. https://doi.org/10.1007/978-3-030-65785-7_1

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