Critical Success Factors for Adopting Electronic Document Management Systems in Government Units

Abstract

This study aims at proposing the framework of critical success factors (CSFs) for the adoption of an electronic document management system (EDMS) in government units and at identifying such factors for local government in Poland. The study was based on a literature review, interviews with field experts, and a questionnaire survey. The results suggest a framework of 23 factors that were considered prerequisites for successful EDMS adoption. The factors are grouped into four categories to reflect economic, organizational, technological, and legal issues. Furthermore, nine CSFs for EDMS adoption in Polish local government units were identified. They include legislation imposing the obligation on EDMS adoption, technological readiness, quality of back-office software and its integration with front-office and ERP software, employees9 awareness of EDMS adoption, front- and back-office software functionality and scope of its adoption, and information security. It is worth noticing that there are no economic factors in the set of the nine CSFs.