The Public Sector's Digital Skills Gap in Indonesia: The Challenges and Opportunities

Abstract

This study aims to investigate how far civil servants' digital literacy contributes to the public sector's digital transformation by examining various factors of sharing knowledge concept, such as willingness to learn, willingness to share, and digital transformation. This study employs a mixed-methods approach. The quantitative approach relies on an online survey of 125 local civil servants. A qualitative approach was used with in-depth interviews and focus group discussions with civil servants in Jakarta, West Java, and Yogyakarta provinces. The data gathered was then analyzed using the regression technique. The results of the study show that willingness to learn and willingness to share have no effect on the impact of digital transformation. This is supported by qualitative data, which shows that regulation is the most important factor, followed by increasing efforts to equip ASN in all generations with stronger digital skills. Keywords: Skill Gap, Digital Transformation literacy, Willingness to Share, Willingness to Learn