Challenges of Quality Assessment System (QLASSIC) In Malaysia’s Construction Industry

Abstract

The Quality Assessment System in Construction (QLASSIC) is an independent framework based on the Construction Industry Standard (CIS 7:2021), designed to evaluate workmanship quality in the Malaysian construction industry. This research investigates the advantages, challenges, and strategies associated with QLASSIC implementation. Utilizing a quantitative approach, data was collected from a total of 122 respondents in Kuala Langat, Selangor. The findings reveal that the primary advantage of QLASSIC is its capacity to reduce major defects and building failures, thereby enhancing structural longevity. Conversely, the extended duration required to produce assessment reports was identified as the main challenge in implementing the QLASSIC system. To address these issues, the study suggests that the most effective strategy is to enhance stakeholders' technical knowledge and proficiency with the QLASSIC system.