Artificial intelligence and human communication: A systematic literature review

Abstract

The advancement of artificial intelligence has enhanced communication and contributed to the flow of information in recent years. This review attempts to report on the findings of a systematic literature review on artificial intelligence and human communication. The review focused on four databases— Elsevier, Google Scholar, Oxford and Sage. In order to refine the results, inclusion and exclusion criteria were defined with the purpose of eliminating all publications which came across as clearly irrelevant. After applying the protocol and the analysis model, a corpus of 21 papers was obtained between May and June, 2023. The results show that with the increasing availability of monitoring data and the recent advances in computing platforms, artificial intelligence has become a tool for network operators to automate communication. In addition, artificial intelligence-based technologies such as machine learning, human machine communication and computer mediated communication have demonstrated superhuman capabilities in solving some real world problems.