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What do we know about Customer Satisfaction and Loyalty? A Bibliometric Analysis

  • Sobrinho E
  • Gonçalves W
International Journal of Advanced Engineering Research and Science (2019) 6(6) 31-42
DOI: 10.22161/ijaers.6.6.3
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Abstract

… In order to do so, we performed a bibliometric analysis from 1,358,318 scientific articles extracted from the periodical CAPES, over a period of … The bibliometric analysis of customer satisfaction and loyalty in this work examined the evolution of scientific production over a 10-year …

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Sobrinho, E. V. L., & Gonçalves, W. (2019). What do we know about Customer Satisfaction and Loyalty? A Bibliometric Analysis. International Journal of Advanced Engineering Research and Science, 6(6), 31–42. https://doi.org/10.22161/ijaers.6.6.3

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