Innovation of communication technology to improve information transfer during handover

Abstract

Background: Efficient information transfer during handover is a key part of high quality care. Handover represents a transition point in the patient pathway where there is susceptibility to communication failure, this can threaten patient safety. Existing communication technologies are sub-optimal and require innovation in line with modern technology in use by clinicians and the general public. The advent of web-based instant messaging and rapid app development in the mHealth arena provide better functionality for the consumer compared to old methods of communication. The healthcare industry should take advantage of this innovative time. This study aims to provide evidence-based, user-informed recommendations for the development of an application-based communication system (ABCS) tailored for use during patient handover. Methods: Phase 1: A systematic literature review aiming to identify best evidence exploring interventions in the handover process. Phase 2: Ethnographic, inter-professional observations to uncover issues surrounding patient handover in UK hospitals. Phase 3: Focus group sessions with