Impact of technostress on the mexican population and its relation with sociodemographic and work variables

Abstract

Objective: To assess the relation among sociodemographic variables, work variables, the frequency of technology use, and the levels of techno-anxiety, techno-fatigue, and techno-addiction as technostress experiences in a sample of Mexican adolescents, young adults, and adults. Methodology: The scales to measure technostress and techno-addiction, created by Cazares & Villavicencio (2019), and a self-made questionnaire of sociodemographic and work variables were applied to 981 Mexican participants aged 13– 69 years through the Google forms tool. Using the statistical program SPSS v.20, the data obtained were subjected to a descriptive, correlational, and inferential level analysis (Kerlinger & Lee, 2002). Results: For techno-fatigue, the results revealed significant differences by sex (U = 104026.50, p =.037) and length of service [χ2(3) = 11.213, p =.011] as well as a marginal significance by marital status (U = 78329.00, p=.058). For techno-addiction, the results indicated significant differences by marital status (U = 76121.50, p =.012) and occupation [χ2(2) = 4.698, p =.008]. For techno-anxiety, significant differences were observed in terms of type of company (U = 61348.00, p =.049). Finally, people with a higher level of education, managers, and independent entrepreneurs exhibited higher techno-anxiety, techno-fatigue, and techno-addiction. Conclusions: Based on these results, we can confirm the presence of technostress in Mexico. In addition, the relation among technostress experiences, sociodemographic variables (sex, marital status, occupation, and education), and work variables (length of service, type of company, and position level) has been presented. The results are the first contributions of the technostress research in Mexico, a country that promotes the use of technology.