Turning the corner

Abstract

Physicians have encountered various problems since Novitas Solutions Inc. took over from TrailBlazer last November as the Texas Medicare carrier. Novitas representatives acknowledge the company fell short in some areas, with customer service challenges and delays in appeals processing being the main ones. Texas Medical Association's Payment Advocacy staff members continue to closely monitor Novitas' operations. They remain in regular conversations with the carrier and the Centers for Medicare & Medicaid Services, which approved Novitas as the regional Medicare contractor in 2011.