Perceived quality of nursing care in trauma service

Abstract

Measuring the quality of nursing care provided by the different hospital institutions allows users to express their satisfaction or dissatisfaction with the care received in this service, thus favoring the process of continuous improvement in the quality of care provided to the individual. In order to determine the quality of nursing care in the trauma services of the “IESS Latacunga” and “General Docente Ambato” hospitals, a quantitative, descriptive and transversal study was carried out. For this purpose, the SERVQUAL research instrument was applied to the selected subjects. After the survey, relevant results were obtained indicating that 48.9% of the participants perceive that the nursing professional does not attend punctually to the patient's call for assistance in the required needs, this being their appreciation during the hospital stay, while 20.4% consider that the attention is adequate and timely. Concerning the facilities and technology in the health facilities, 98% of the users surveyed stated that they were acceptable and only 2% expressed disagreement due to the lack of modern equipment. It is concluded that the respondents have an acceptable perception of the quality of nursing care received by the professional nursing staff, however, we would recommend greater emphasis on punctuality when providing care, it is worth mentioning that the demand of hospitalized patients makes it difficult to provide timely patient care. It is necessary, therefore, to implement strategies to improve the level of care in tangible and intangible aspects within the structuring and process of care at the relevant time.