The impact of IS investment on bank’s performance based on MCDM techniques

Abstract

While banks are investing heavily in information system (IS), the results of studies of the relation between those investments and superior performance of the firm are mixed. Many studies have analysed the impact of IS investment on firm performance, without taking into account the non-financial firm’s performance, This paper proposes a framework to evaluate the non-financial bank’s performance based on an approach combining two most used MCDM methods and the impact of IS investment on this performance. The results of this study that dealt with fifty banks show that IS investment does not insure superior performance.