Empirical Investigation to Assess the Impact of ICT Deployment in SCM Using SEM

Abstract

The adoption of information and communication technology (ICT) is becoming increasingly ubiquitous, and it is prominent in supply chain too. The objective of this paper is to perform an empirical investigation to assess the impact of ICT in supply chain management (SCM) using structural equation modeling (SEM). A survey questionnaire was administered and collected from 200+ SCM professionals in sectors such as manufacturing, services, MSMEs, international companies, as well as SCM/ERP professionals working as domain experts in IT and service companies. Confirmatory factor analysis was used to validate the suggested empirical model and hypothesis based on the impact of ICT deployment on SCOR Level I metrics/indicators as constructs. This research appends to the literature on supply chain performance measures and addresses a recognized gap in terms of rubrics, constructs, assessment frameworks, and metrics of these ICT benefits and capabilities in SCM. This framework can be used by any enterprise irrespective of the geography or country, vertical or domain, manufacturing or services.