Performance Assessment of IT Governance with Balanced Score Card and COBIT 4.1 of Universitas Pendidikan Indonesia

Abstract

Information technology's application has become an important daily support for all sectors. Educational institutions, including Universitas Pendidikan Indonesia (UPI), enable information technology as the main asset to increase its qualities and global's competitive power. By the importances of using information technology for almost every scope, measurement is needed to identify how optimal the IT governance is. Based on these facts, the purposes of this reaseacrh are identify the IT governance's performance assessment indicators, discover the scores based on the indicators, and analyse IT governance's performance in UPI. This research is using the combination of Balanced Score Card (BSC) and COBIT 4.1 as the framework to establish assessment indicators in questionnaire's form. By combining both methods, the final scores of IT governance's performance will represent UPI's business goals and objectives in all sectors. This research used 26 COBIT's processes as assessment indicator of IT performance from the maping 15 IT and business goals of COBIT, and 17 UPI's strategic plans. The final score are 3.80 for financial perspective, 3.63 for customer perspective, 3.62 for internal business process perspective, and 3.72 for learning and growth perspective. With these scores, then the final result is each perspectives of Balanced Score Card's current maturity levels are at level 4, which is IT process criticality is regularly defined with full support and agreement from the relevant business process owners.