QUALITY ASSURANCE PELAYANAN GIZI DI PUSKESMAS KOTA BANDUNG

Abstract

QUALITY ASSURANCE OF HEALTH CENTER’S NUTITION SERVICES IN BANDUNG A cross-sectional study of quality assurance of nutrition services was conducted in all (68) health centers in Bandung. Subjects selected for the study were nutrition staff, maternal and child health staff for health provider, pregnant mothers, and mother of under five years old visiting health center for consumer. Nutrition service performance, as the dependent variable, was measured by using 11 different working activities in nutrition services. Three independent variables associated with performance were collected i.e. nutrition education and training, availability of working guidebook and other facilities, and client satisfaction and complain. The study showed that there was no significant association between nutrition service performance and nutrition education and training. A significant association was found between unavailability of working guidebook and service performance. There was no association between service performance and satisfaction except for client compliance. Nutrition services performance varied widely among nutrition service providers. Keywords: