The Job Stress as a Mediation Between Role Conflict and Employee Performance

Abstract

There has been continuous scrutiny of employee performance as it is a measure of both employee and organizational success. However, the determinants of employee performance are not yet convincing. Two inconclusive determinants of employee performance identified from the literature are role conflict and job stress. This study examines the mediating role of job stress between role conflict and employee performance. Primary data were collected from 102 employees of the Regional Financial and Asset Management Office in Yogyakarta, Indonesia. Structural Equation Model (SEM) was employed to analyze the data. The results indicated that role conflict positively and directly affected job stress. However, it negatively influenced employee performance. Based on the Sobel test, the results demonstrated that job stress mediated the relationship between role conflict and employee performance.