Talent Management and Service Quality in the Jordanian Information Technology Companies: Conceptual Framework

Abstract

The challenges facing Information technology (IT) companies in Jordan are great. One of these challenges is that companies’ interest in talent management is very slow and is attributed to several reasons. The dependence of many companies in the private sector [IT, health, industry] in Jordan on the minimum wage, which is equivalent to $ 310, because it does not match the economic situation in Jordan and the poverty rate in Jordan, which is equivalent to $ 1200. In addition, the job turnover rate for companies in Jordan and the study includes all sectors in Jordan, including IT companies, where the percentage reached 18.93%. This study aim to examine effect of talent management on the quality of services with competitive creativity as mediating variable and this study will be applied in IT companies in Jordan, and the sample of the study will be employees in this sector, this study provide all recommendations to decision-makers in this sector to apply the best strategies and practices in talent management, which will reflect the impact on the quality of services provided to customers as well as provide a clear vision of best competitive creativity practices that enhance the quality of services and because talent and creativity are linked in achieve the best results. The findings indicated a direct effect among development of talent and quality of service in IT companies in Jordan.