Logistics 4.0 in organizations: a theoretical approach

Abstract

Currently, service providers have been implementing new technologies to improve the service to their consumers, at the same time that it makes possible the optimization of resources it forms the reduction of the costs. In this sense, the objective of this work was to analyze the effects of changes and the benefits that logistics 4.0 provides in service providers. For this, this research is structured in a qualitative approach of exploratory nature, with data collected through a bibliographic search in scientific articles that discuss Logistics 4.0. The research findings show that the result of the change in the institutions occurred through Logistics 4.0, an innovative tool that is based on the insertion of new technologies that benefit companies in the competitive scenario in which they are inserted. The solutions brought by Logistics 4.0 are called Big Data, Internet of Things (IoT), Artificial Intelligence (AI), Blockchain, among others. It was evidenced in the study, that these tools enable organizational growth, and contribute to an increase in productivity and efficiency in the operations carried out in the companies providing services.