Pengaruh Stres Kerja dan Upah terhadap Kepuasan Kerja Karyawan pada bagian Cleaning Service PT X

Abstract

Human resources (HR) are an invaluable asset to any organization, serving as the driving force behind all company activities. The success of an organization, particularly in service sectors such as cleaning services, relies heavily on effective and high-quality HR management. One of the key factors in maintaining stability and productivity among employees is job satisfaction. Job satisfaction not only enhances performance but also fosters employee loyalty toward the company. However, job satisfaction can decline when employees experience high levels of work stress or receive wages that are not commensurate with their workload. This study aims to analyze the effect of work stress and wages on job satisfaction among cleaning service employees at PT X. The research employs a quantitative approach with a causal associative design. Data were collected through questionnaires distributed to 70 respondents working in the cleaning service division. The analysis was conducted to examine both the partial and simultaneous relationships between work stress, wages, and job satisfaction levels. The results of the study indicate that both work stress and wages have a positive and significant effect on job satisfaction, both partially and simultaneously. This finding suggests that reducing stress levels and providing fair compensation can significantly enhance employee job satisfaction. These results highlight the importance for company management to design strategies aimed at improving employee well-being, such as implementing balanced workload management, offering stress management training, and reviewing compensation policies to ensure they align with employee contributions. By doing so, the company can maintain workforce stability while simultaneously enhancing overall operational performance.