Parent Satisfaction with Nursing Care Provided to Children at A Pediatric Unit in Ghana

Abstract

The study assessed parental satisfaction with nursing care rendered to their children in a pediatric ward in Ghana. The descriptive cross-sectional study design was adopted. A total of 238 parents of children admitted to the pediatric unit of a regional hospital in Ghana who met the inclusion criteria were conveniently sampled. Data were obtained using the Parent Satisfaction Survey (PSS) at the end of their child's admission. Data collected were coded, entered, and analyzed using Statistical Product AND Service Solution(SPSS) version 29.0, and results were summarized using descriptive statistics. Bivariate and multivariate logistic regression analysis was used to determine the factors associated with parental satisfaction with nursing care. The results were presented in adjusted odds ratios (aOR) with their Confidence Intervals (CIs). Overall, 60.1% of parents were satisfied with the nursing care provided to their children. The results of the multivariate logistic regression showed that parents who had children who were 5 to 7 years (aOR= 0.07, 95%CI: 0.01-0.780) and 8 years and older (aOR= 0.03, 95%CI: 0.00-0.62), parents residing in urban area were less likely to be satisfied (aOR= 0.19, 95%CI: 0.04-1.02). On the other hand, parents who had higher expectations were more likely to be satisfied with nursing care (aOR= 1.4, 95%CI: 1.24-1.57). Information sharing on the child's condition and treatment and respect for privacy were also determinants of satisfaction in this study.