Eight key strategies for successful stakeholder involvement in design

Abstract

Design professionals work often in multi-stakeholder environments. This research aims to understand how design practitioners deal with challenges resulting from stakeholder involvement in design activities. In this exploratory study, ten interviews were conducted with design practitioners from design agencies in the Netherlands. Eight key strategies were identified that are considered for successful stakeholder involvement. The findings can help the field of DTM to develop methods and tools that fit better with the needs of design professionals.