FACTORS AFFECTING EMPLOYEE JOB SATISFACTION AND COMMITMENT AFTER THE COVID-19 PANDEMIC ENDS

Abstract

This study aims to examine compassion, employee communication, and employee engagement as factors that influence job satisfaction and employee commitment. This research is very important to do during the transitional period from the COVID-19 pandemic to being endemic. The sample consisted of company employees in Jakarta, and the total sample was 200 people using the purposive sampling technique. Data processing methods are quantitative and associative with survey methods and structural equation modeling. This study shows that compassion does not affect job satisfaction or work commitment, employee communication affects job satisfaction but not work commitment, employee engagement affects job satisfaction but not work commitment, and employee engagement affects job satisfaction and work commitment. The findings of this study offer an academic and practical overview that can be used to assist companies in developing employee work commitment and job satisfaction during the COVID-19 endemic period.