The Effect of Perceived Organizational Support on Flexible Working Arrangement and Task Performance

Abstract

The Covid-19 Pandemic affects the way of working in Indonesia that forces the banking industry to adjust its leading service while ensures employees finish their task-performance well by giving them the support they need. This research examines the effect of employees' perceived organizational support on implementing flexible working arrangements and its impact on task performance through organizational commitment. This research uses a quantitative research design through primary data collection, collecting 361 data at PT. Bank X. Then, the data is analyzed with Structural Equation Modelling (SEM) to test the overall construct of the research model. The results indicate that perceived organizational support has a significantly positive effect on the flexible working arrangement, and therefore reinforces organizational commitment, then as a sequence impacts task performance. Finally, these results suggest that PT. Bank X continues implementing flexible working arrangements by creating a permanent company policy that leads to higher organizational commitment after the pandemic and gives more supporting tools to help employees finish their task performance. This research can help companies in the same type of industry to implement flexible working arrangements and increase their employee task performance