Effect of Workload and Competency on Employee Performance of PT PNM ULaMM with Job Satisfaction as an Intervening Variable

Abstract

The purpose of this research is to examine the influence of workload on employee job satisfaction, competence on employee job satisfaction, job satisfaction on employee performance, workload on employee performance, competence on employee performance, workload on employee performance through job satisfaction, and  competence on employee performance through job satisfaction. This study uses a quantitative method with saturated sampling technique, population in this study are account officers of PT PNM ULaMM branch Jabodetabek totaling 220 people, the entire population is used as the research sample, data collection is carried out through the distribution of questionnaires using the Likert scale, data analysis is conducted with the help of SmartPLS-SEM. The result of this study is the higher the workload, the higher the job satisfaction, the higher the competence, the higher the job satisfaction, the higher the job satisfaction, the higher the performance, no matter how high the workload, it will not affect the performance, the higher the competence, the higher the performance, the higher the workload, the higher the performance through job satisfaction, the higher the competence, the higher the performance through job satisfaction