Negotiation of conflicts as a competence of the nurse

Abstract

Objective: to analyze conflict negotiation as a professional competence of the nurse in the hospital context. Method: integrative literature review. The databases were: PubMed, BDENF, CINAHL and LILACS from 2015 to 2019. Results: 17 published articles were selected. Among them: 12 qualitative studies, 4 quantitative studies and 1 mixed study. Two thematic categories were extracted: The conflict negotiation as a competence of the nurse, which brings the management of the conflict as a source of suffering and the need to interact with other competencies for effective management; and Negotiating strategies in conflict resolution, which presents ways of managing a conflict. Conclusion: the studies elected demonstrated that, in the hospital context, conflict negotiation, as a professional competence of the nurse, is permeated by insecurity.