An Automated Multi-Phase Facilitation Agent Based on LLM

Abstract

This paper presents the design and implementation of an automated multi-phase facilitation agent based on LLM to realize inclusive facilitation and efficient use of a large language model (LLM) to facilitate realistic discussions. Large-scale discussion support systems have been studied and implemented very widely since they enable a lot of people to discuss remotely and within 24 hours and 7 days. Furthermore, automated facilitation artificial intelligence (AI) agents have been realized since they can efficiently facilitate large-scale discussions. For example, D-Agree is a large-scale discussion support system where an automated facilitation AI agent facilitates discussion among people. Since the current automated facilitation agent was designed following the structure of the issue-based information system (IBIS) and the IBIS-based agent has been proven that it has superior performance. However, there are several problems that need to be addressed with the IBIS-based agent. In this paper, we focus on the following three problems: 1) The IBIS-based agent was designed to only promote other participants’ posts by replying to existing posts accordingly, lacking the consideration of different behaviours taken by participants with diverse characteristics, leading to a result that sometimes the discussion is not sufficient. 2) The facilitation messages generated by the IBIS-based agent were not natural enough, leading to consequences that the participants were not sufficiently promoted and the participants did not follow the flow to discuss a topic. 3) Since the IBIS-based agent is not combined with LLM, designing the control of LLM is necessary. Thus, to solve the problems mentioned above, the design of a phase-based facilitation framework is proposed in this paper. Specifically, we propose two significant designs: One is the design for a multi-phase facilitation agent created based on the framework to address problem 1); The other one is the design for the combination with LLM to address problem 2) and 3). Particularly, the language model called “GPT-3.5” is used for the combination by using corresponding APIs from OPENAI. Furthermore, we demonstrate the improvement of our facilitation agent framework by presenting the evaluations and a case study. Besides, we present the difference between our framework and LangChain which has generic features to utilize LLMs.