Client Satisfaction and Health Services Delivery in an African Public Clinics: The Case of Mutare, Zimbabwe

Abstract

The level of satisfaction that clients experienced having used a service and the quality of the service delivery is a key to maintaining good relationships and growing successful business; hence the objective of this study was to explore the level of satisfaction of outpatients with the services deliveries in African Public Clinics. Correlational research design was used in the study; a total of three hundred and twenty six respondents were used to collect data using questionnaires and descriptive statistics was used to analyze the data. Findings indicated that, there is a relationship between health service delivery and patient's satisfaction. Recommendations included improve quality of health care services, continuing surveys on patients and education campaigns to foster community awareness and understanding of health services, develop a sense of ownership thereof, and encourage positive participation.