INVESTIGATING THE ROLE OF jOB SATISFACTION AND wORK ENGAGEMENT DYNAMICS IN REDUCING TURNOVER INTENTIONS AMONG FEMALE BANK EMPLOYEES

Abstract

The study aims to analyze the relationship between job satisfaction, work engagement, and turnover intention in state-owned commercial banks in Indonesia. The study surveyed 200 female employees who had been working at the bank for at least two years. The samples were drawn from office branches of four state-owned banks across twelve different cities/regencies in seven provinces on Sulawesi Island in Indonesia. The collected data were analyzed using Structural Equation Modeling (SEM) to ensure that each indicator appropriately defined its constructs of the variables. The study applied Composite Reliability (CR) and Average Variance Extracted (AVE) to verify that the loading weights and measurement models met the SEM requirements. The findings indicate that job satisfaction positively influences work engagement. This indicates that female employees who are highly satisfied with their superiors, promotion opportunities, and financial benefits in state-owned banks, especially those who are married, older, and have children, exhibit higher levels of engagement. Additionally, the study found that job satisfaction and work engagement negatively affect turnover intention, suggesting that highly satisfied and engaged employees are more likely to remain loyal to the organization and less likely to think about looking for another job. This effect is particularly strong among middle-aged and married employees, who may feel a heightened responsibility to support their family’s economic stability.