Tracking Interoperability and Data Quality: A Methodology with BPMN 2.0 Extensions and Performance Evaluation

Abstract

Enterprises today face an increasing need for seamless data exchange across various information systems, both internally and with their partners. Addressing challenges in information system and data interoperability is essential. Unfortunately, this issue is often underrecognized by many stakeholders, leading to time wasted on non-value-added tasks and a significant decline in data quality. Our contribution comprises two essential components. Firstly, we introduce and implement extensions to BPMN 2.0 to visually represent data exchanges that encounter interoperability issues as well as those successfully resolved. These extensions also provide performance metrics such as cost, duration, quality, and data availability for tasks affected by these exchanges. By doing so, they gauge the extent of the interoperability challenge and underscore the need to address it for all stakeholders within the enterprise. Secondly, we propose a method derived from FMECA, enabling users to meticulously examine each exchanged piece of data and compute its criticality. This approach empowers the prioritization of corrective actions to enhance data quality, establishing a continuous improvement process that ensures optimal data quality over time.