Employee Performance in Terms of Transformational Leadership, Non-Physical Work Environment and Organizational Citizenship Behavior

Abstract

This study aims to analyze and determine the effect of transformational leadership, non-physical work environment and organizational citizenship behavior on employee performance of PT BFI Finance Surabaya Mobil Branch. Data were collected through questionnaires distributed to 90 PT BFI Finance Surabaya Mobil Branch employees as research samples. The sampling method is nonprobability sampling with a purposive sampling technique. This type of research is quantitative research using multiple linear regression analysis techniques and partial hypothesis testing using the t-test. Testing using the SPSS (Statistical Product and Service Solutions) program tool version 21. The results showed that the transformational leadership variable and the non-physical work environment had no significant effect on the performance of PT BFI Finance Surabaya Mobil Branch employees. In comparison, the organizational citizenship behavior variable significantly affects the performance of PT BFI Finance Surabaya Mobil Branch employees.