Response Times and Patient Satisfaction in Emergency Room at Anutapura General Hospital, City of Palu

Abstract

Emergency Room (ER) is a unit of a hospital that provides early containment procedures for emergency patients to saving lives and preventing further disability. Things that determine the success of the rescue of patients with response time. Response time is the speed of patients treated since patients came to receive medical service in a matter of minutes. Response time is good for the patient in accordance with the minimum service standards on the Minister of Health of the Republic of Indonesia number 129 of 2008 is < 5 minutes. Response time is one indicator of hospital quality services is an indicator of the process to achieve results indicators. Patient satisfaction is an evaluative response, emotional related to the quality of existing services in hospitals and patient expectations of the services. This study aimed to analyze the relationship between the physician response times to the satisfaction of the patient's in the Emergency Room at Anutapura General Hospital Palu. Using observational method with cross sectional approach. Non-probability sampling technique is consecutive sampling. Total sample of 50 respondents in accordance with the inclusion and exclusion criteria. The research instrument used watches and questionnaires. Data Analyze with chi square test and Wilcoxon test. The results showed that the variables of gender, age, education and occupation there was no correlation with the level of patient satisfaction. This is evident from the value of p > 0.05 for all variables. To test the variable level of satisfaction and response time there is a relationship. This is evidenced by the p-value is less than the alpha (0.023> 0.05). Physician response times are very important in the treatment of emergency patients and it will certainly affect the quality of life and patient satisfaction, including suppression of the incidence of mortality and morbidity of patients in the ER.