What makes a college administrator an effective leader?: An exploratory study

Abstract

This exploratory study examines the necessary leadership skills for hospitality management education administrators. Eight subjects were used in this exploratory study. Qualitative methods, including triangulation of observation and in-depth interviews, were used to analyze information provided by participants. Study results indicate current administrators believe that communication, diplomacy, and human resources skills are required. Faculty participants believe that communication, goal setting, the ability to encourage collaborative and collegial relationships among staff and faculty, fund-raising, empathy, compassion, and facilitation skills are most important. © 2009 Taylor & Francis Group, LLC.