Framework Information Technology Infrastructure Library (Itil V3) : Audit Teknologi Informasi Sistem Informasi Akademik (Siakad) Perguruan Tinggi

Abstract

Purpose of this study is to provide convenience to XYZ University to determine performance or quality of information technology services Academic Information System information used by comparing the level of maturity of information technology current conditions (Current Maturity) and conditions to come (Expected Maturity), the results is a gap analysis and recommendations for improving quality of information technology services. Information technology audits at universities are used to determine the capability of information technology used. This information technology audit uses the ITIL V.3 framework, because the method is easier to use and provides recommendations to improve the performance of information technology to increase stakeholder satisfaction, we made the object of information technology audit at XYZ University an Academic Information System (SIAKAD). The data in this study obtained through direct observation to XYZ University by interviewing the developer and users of information technology and distributing questionnaires