The knowledge of human-computer interaction (HCI) and user experience design (UXD) in malaysia: An analysis of the characteristics of an HCI-focused conference

Abstract

This study assesses the level of the knowledge of human-computer interaction (HCI) and user experience design (UXD) in a developing country like Malaysia. This assessment was done based on an analysis carried out from the characteristics of attendees of an HCI-focused conference held in Malaysia. The study observed among others that attendance by practitioners at the conference was comparatively low when compared to comparable conferences in western countries and was also characterized by a low level of knowledge among the HCI-focused conference attendees. The conference was more of a learner’s conference than a conference of experienced experts. The empirical results provided information regarding the low practice of HCI and UXD among practitioners and poor level of awareness of the importance of user involvement in the software development process.