Dimensions Services Quality of Indonesian Islamic Banking (Case Study Customer SantrisBank Muamalat Indonesia)

Abstract

Purpose:The purpose of this study was to explore the customer perception of santris about the meaning of quality Islamic banking services and to create a model Islamic bank service quality .Design / Methodology/Approach: The research method used was qualitative research methods with techniques of data collection methods Indeft Interview.Informants as research subjects santris are customers who have savings in Bank Muamalat Indonesia ( BMI ) regional of Eks-Karesidenan Besuki 5 ( Five ) informants.Results: The study found the santris have the view that the customers of Islamic banks is the bank run by sharia istem and quality service Islamic bank must contain elements of sharia .This study found that service quality model consists of 8 (Eight ) dimension as a means of measuring the quality of Islamic banking services .Originality/value : research is one of the few studies evaluating the students community in the context of Islamic banking in Indonesia.