Inovasi pelayanan publik berbasis website opensid

Abstract

Innovation in public services is one of major thing to do by all of government agencies as providers of public services in order to adapt the environmental changes in society and facilitate the achievement of the goals of various sides. Innovation is one of public service reform efforts in order to create effective, efficient, transparent and accountable services in the context of realizing good governance. One of the form from the implementation of e-government innovation in public services, as has been done by the Board of Development Planning in Mojokerto local government through the service innovation based on website that is “Majapahit GIS” Geospacial Information System which has been initiated since the end of 2017. This research is purposed to analyze the implementation of website-based service innovation (e-government) at the “Majapahit GIS” Geospatial Information System service at Board of Development Planning in Mojokerto local government. This research method is a descriptive research with qualitative approach. The data collection techniques are by using deep interviews, observation and document study. Meanwhile,this research focus are: 1) The implementation of website- based service innovation includes: innovative effectiveness, successful implementation of e-government, and application of public service principles; 2) encouraging and inhibiting factors; 3) Strategies to overcome barriers in service innovation. Data analyzing techniques that is used in this research is interactive model analysis by Miles, Huberman and Saldana (2014). This research result shows that the service innovation based on the website of the ‘Majapahit GIS” Geospatial Information System at Board of Development Planningat Mojokerto local government has been running quite effective and has implementing the principle of accessibility, continuity, technicality, profitability, and accountability. The encouraging factors are : leaders commitment, humas resources capability, public services facilites, and also top down policies or regulations factors. While the inhibiting factors are : lack of IT experts, the internet sources problem, ineffectivity function of public dialog menu on the system for consulting services, lack of supporting data, lack of local government support and also there is no reward and punishment policy for “one database system” goals. The strategic policy that has been improved to overcome this barries are utilization of fiber optic network which is by local government to increase the speed of access to online services; 2) Optimalization of public dialog menu function on the system; 3) private sectors partnership on providing IT experts.But so far it has not succeeded optimally to reach “one database system” goals or an integrated service system that can provide all data comprehensively to support the regional development planning in Mojokerto local government.