Perancangan User Interface dan User Experience Aplikasi Reservasi Gedung Olahraga Menggunakan Design Thinking

Abstract

The development of indoor sports fields is expanding in Salatiga in tandem with the growth of sports activities among millennials and generation Z. This "Sports City" still faces a number of challengest, including discovering the sports hall's location on a map, locating facility details, making bookings quickly, and locating teams to practice with. Therefore, to overcome this problem, the researcher proposed an online reservation UI/UX design which made into a prototype. Using the design thinking method and Single Ease Question (SEQ) testing on respondents aged 18-28 years, researchers explored user needs and created solutions for improving service quality. According to user feedback, this application's UI/UX is effective and simple to use (average score of 6-easy). It also satisfies learnability, efficiency, and satisfaction. As a result, the research helps to build a sports facility booking software that can improve comfort and accessibility for Salatiga community members and students.