Operator Performance and Satisfaction in an Ergonomically Designed Assembly Workstation

Abstract

The objective of this study was to investigate the effects on operator performance and satisfaction of an ergonomically designed workstation for performing a repetitive industrial assembly task. Experiments were conducted in a company with industrial workers using existing and newly developed workstations. Operator performance on the ergonomically designed workstation was 27% higher compared to the existing non-ergonomically designed workstation. Worker satisfaction score was also improved by 41% in the ergonomically designed workstation condition. The new workstation for a repetitive assembly task had highly significant positive effect on worker performance and satisfaction. Special features of the ergonomically designed assembly workstation were an adjustable and adequate worktable, an adjustable and ergonomically designed chair, ergonomically designed hand tools and a systematic layout of the workstation components.