ANALISIS WAKTU STANDAR PELAYANAN DAN PRODUKTIVITAS PEGAWAI MENGGUNAKAN METODE WORK SAMPLING

Abstract

Dinas Kependudukan is one of the organization public services, serve the in obtaining KTP and KK. The performance of the job is one of the main constituents in the success implementing a service process .One method the that can be used in analysis of the employee performance is the method of sampling work. From the sample research conducted for 5 days files received are 158 file, and the set target is 150. Based on the background above will not be known whether performance employees are productive or non productive , and how long the time it takes for employees for listing .For the purpose of know public employees financial performance For the purpose of know public employees financial performance ased on the calculation default uses the work of sampling by the adjustment westinghouse get raw time needed to serve id cards or households are 3,79 minutes and total productive age is worth 401 or 93 % and the number of non productive age is worth 31 or 7 %.So, it can be said the employee performance public services in Kantor Dinas Kependudukan Kota Batam.