Quality management in the process of monitoring public works: A methodological proposal

Abstract

In this research article, we present a methodological proposal for improving the process of monitoring public works using quality management. To do this, we have reviewed the monitoring process carried out by the National Education Development Fund (FNDE) during the Proinfância program. We adopted a case study based on design science research as a methodology. This article presents the phases of the literature review, a map of the current work monitoring process, a survey and analysis of the data collected with the current process and a methodological proposal for the construction monitoring process. As a result of the work, a new flow for the work monitoring process is proposed, consisting of internal procedures, work routines and collection tools. The proposed methodology was applied to 15 works, and the results were analyzed.