Digital Nomads as Unintentional Influencers in Destination Branding: A Multi-Method Study of Ambient Influence

Abstract

This study examines how digital nomads act as unintentional brand ambassadors shaping destination image via lifestyle content. Although nomads influence place perceptions through blogs, vlogs, and social media, tourism institutions rarely acknowledge their role. We theorize this diffuse effect as ambient influence—the cumulative, non-promotional impact of lifestyle posts—and test whether nomads operate as unintentional brand intermediaries affecting destination image and travel intention. A multi-method design includes a survey of 487 international travelers modeling links among exposure, perceived authenticity, destination image, and travel intention; an experiment with 210 participants comparing nomad versus influencer videos; and interviews with 14 DMO professionals examining institutional responses. Results indicate that nomad content improves destination image and travel intention via perceived authenticity and relational trust. Relative to influencers, nomads are viewed as more credible and less commercially motivated. However, qualitative evidence shows that DMOs often overlook this influence due to ambiguity, control-oriented branding, and reliance on performance metrics ill-suited to informal media. The study formalizes ambient influence to capture the cumulative, non-promotional impact of nomad content and identifies a strategic blind spot in institutional engagement. It contributes by reconceptualizing influence beyond formal marketing and offers guidance for tourism management, including broader recognition frameworks and updated evaluation of user-generated content.